Jayson Goh oversees the development, planning and delivery of operational and passenger services for both Changi Airport and Seletar Airport. He also spearheads CAG’s operational transformation strategy, driving mid to long term initiatives to futureproof the airport. A keen champion for service innovation, Goh leads the effort in rethinking passenger processes at the airport, driving new programs that include automation, robotics, intelligent solutions based on data analytics, sustainability and the creation of new travel experiences. Goh also oversees CAG’s corporate IT and technology division, which takes care of all airport systems that are crucial for efficient airport operations, as well as the provision of enterprise IT infrastructure and systems to enable commercial activities, innovation pursuits and to serve the corporate needs of the organization. Prior to joining CAG, Goh was executive director at the Singapore Economic Development Board (EDB), heading up the Infocomms and media industry division that was responsible for the development of the ICT industry in Singapore. During his 15 years stint at EDB, Goh also held various appointments including executive director of strategic and corporate planning, chief information officer and regional director, Western United States. Goh currently serves as the deputy chairman of the Board of Governors at Republic Polytechnic and is also a member of the Advisory Committee for Digital Services and Customer Experiences at the National Library Board. In 2023, he was appointed as the chairman of Marymount Citizens’ Consultative Committee and joined the Asia Advisory Board for Ecole Hoteliere de Lausanne Campus (Singapore). Goh graduated with a BSc (electrical and electronic engineering) from Imperial College, London in 1998, and obtained an MSc (industrial and operations research engineering) from the University of Michigan, Ann Arbor in 1999. He graduated from the MIT Sloan School of Management with an MBA in 2009, and completed the Advanced Management Program at the Harvard Business School in October 2023.